The Ux of the new EMV Credit Card Check Out

The Ux of the new EMV Credit Card Check Out

I live in the US and retailers have been slowly rolling out new check out terminals called EMV checkouts. EMV stands for Europay, Mastercard and Visa. A brief definition can be found below.

EMV is a technical standard for smart payment cards and for payment terminals and automated teller machines that can accept them. EMV cards are smart cards (also called chip cards or IC cards) which store their data on integrated circuits rather than magnetic stripes, although many EMV cards also have stripes for backward compatibility. They can be contact cards that must be physically inserted (or "dipped") into a reader, or contactless cards that can be read over a short distance using radio-frequency identification (RFID)technology. Payment cards that comply with the EMV standard are often called chip-and-PIN orchip-and-signature cards, depending on the exact authentication methods required to use them. - Source 

Customer Service Sucks These Days – 2015 edition…

Customer Service Sucks These Days – 2015 edition…

As a person who did their time in both food and retail I have to say some of my recent experiences with New Era, Bob Evans and Bahama Breeze have been less than desirable.

Lets start with New Era. I recently ordered this hat from their online store and knew it would be a few days before it would arrive in the mail.  A weeks goes by and still no hat which I thought was a bit long but hey no biggie. I check the tracking and it says its been out with USPS for delivery for 3 days but has not been flagged as being delivered. Now that is odd. I then call New Era, they then tell me to call the post office and take it up with them.